Refund policy

Every piece is one of a kind - and every sale is final.

Each Stone Veil Studio piece is wrapped by hand around a single, individual stone. No piece can be remade, restocked, or replaced with an identical one, and for that reason, I do not accept returns, exchanges, or order cancellations.

To help you purchase with confidence, every listing includes multiple detailed photographs and where helpful, video showing the exact piece you will receive, including its natural variations in stone and hand-formed wire. What you see is the piece that ships to you.

If your piece arrives damaged

I pack every order carefully, but shipping is an imperfect journey. If your piece arrives damaged, contact me within 48 hours of delivery at tara@stoneveilstudio.com with photos of the piece and its packaging. I will make it right through repair, a comparable replacement where possible, or a refund at my discretion.

If something else isn't right

If I made an error with your order, I will correct it at no cost to you. And if you're ever unhappy with your piece for any reason, write to me. I would rather hear from you than not. I answer personally.

A note on address changes

Orders move to preparation quickly. If you need to correct a shipping address, contact me within 24 hours of ordering and I will do my best to catch it before it ships.